In-Store Return Policy

Pisces offers a conditional* 30-day return policy on many** items.  Exceptions apply:

 

Dog Toy Return Policy:

-  No Return on chewed items.

-  No toy is indestructible.

-  All toys are meant to be chewed.

-  Always supervise your dog when playing with any toy.

-  Monitor toys for signs of wear and replace as needed.

 

Fish Guarantee:

-  Within 15 days of purchase: FULL credit given.

-  15-30 days from purchase:  HALF credit given.

-  You MUST present a receipt AND the deceased fish to receive credit.  Without a receipt NO credit will be given.

-  You MUST present a water sample (separate from the fish) to receive credit.

-  This guarantee depends on the outcome of the water sample.

-  NO GUARANTEE on SALE fish, POND fish, FEEDERS, AROWANAS, DISCUS, “L” PLECOS, STINGRAYS, SHRIMPS, or MARINE livestock.

-  This guarantee is null and void in circumstances where proper care and attention was not exercised by the purchaser.

-  Each fish may only be replaced ONCE.  Guarantee does not apply to replacement fish.

 

Filters:

No return on filters if filter has been used.

 

Fish Tanks:

No return on fish tanks that have been used.

 

Clippers & Grooming Supplies:

No return if items have been used.

 

Dry Dog or Cat food:

Opened bags may only be returned for store credit or exchanged.

 

Frozen Food / Treats

No returns.

 

* All returns must be accompanied by valid receipt & original packaging.

* Items MUST be in suitable condition for re-sale.

* Apparel must be clean and free of pet hair.

 

**30-day return policy does not apply to aquatic livestock, chewed dog toys, used fish tanks, used filters, used clippers/grooming supplies, dry dog or cat food, or frozen food/treats.