In-Store Return Policy
Pisces offers a conditional* 30-day return policy on many** items. Exceptions apply:
Dog Toy Return Policy:
- No Return on chewed items.
- No toy is indestructible.
- All toys are meant to be chewed.
- Always supervise your dog when playing with any toy.
- Monitor toys for signs of wear and replace as needed.
- Within 15 days of purchase: FULL credit given.
- 15-30 days from purchase: HALF credit given.
- You MUST present a receipt AND the deceased fish to receive credit. Without a receipt NO credit will be given.
- You MUST present a water sample (separate from the fish) to receive credit.
- This guarantee depends on the outcome of the water sample.
- NO GUARANTEE on SALE fish, POND fish, FEEDERS, AROWANAS, DISCUS, “L” PLECOS, STINGRAYS, SHRIMPS, or MARINE livestock.
- This guarantee is null and void in circumstances where proper care and attention was not exercised by the purchaser.
- Each fish may only be replaced ONCE. Guarantee does not apply to replacement fish.
No return on filters if filter has been used.
No return on fish tanks that have been used.
Clippers & Grooming Supplies:
No return if items have been used.
Dry Dog or Cat food:
Opened bags may only be returned for store credit or exchanged.
Frozen Food / Treats
* All returns must be accompanied by valid receipt & original packaging.
* Items MUST be in suitable condition for re-sale.
* Apparel must be clean and free of pet hair.
**30-day return policy does not apply to aquatic livestock, chewed dog toys, used fish tanks, used filters, used clippers/grooming supplies, dry dog or cat food, or frozen food/treats.